A lesson for Education – the Domino’s Pizza Video

If you haven’t heard the story about Domino’s Pizza and YouTube - here it is…two employees of Domino’s Pizza made a video of themselves doing pretty disgusting things (watch the News Report video for the full story) last year and then posted the video to YouTube.

A company’s worst nightmare…

I think the real lesson here is that technology has made the world smaller, more accessible and thrown the floodgates open to information – real, un-edited, and raw.

Whether we like it or not, this is the world of today, tomorrow and the future. There’s a lesson here for all of us – that the ability to publish and access to information is now the order of the day – and if we don’t learn how to deal with this, we’ll be seriously jeopardizing our relevance.

One of the most critical areas that I believe is falling behind here in the US, is education, and in particular, public schools K-12.

Now, let me preface what I’m about to say with the fact that I know and acknowledge there’s a massive funding problem with schools.

But this isn’t about funding, it’s about attitude.

The general attitude in education has held that the teacher is king, the classroom is a kingdom, and that administrators are the support structure to hold it all together. Anything that upsets the status quo is examined by committee, at length, discussed over great periods of time and then some small nugget may be implemented of the original idea – well diluted and only if palatable to all.

The internet is no different. When the internet was first introduced to schools, the first reaction was to shut it down, keep it out, turn it off, control it – and understandably so. As we can see from our Domino’s Pizza story, bad things can happen online. But the real lesson from this debacle is that the Domino’s Pizza executives really had no idea of the power of the internet, of the power of viral videos and information – or how to manage the fallout. They tried to have the videos banned, then created management videos to respond to the crisis, then had the employees arrested. Bad publicity? Absolutely.

AccessThe key here is that they were caught blind-sided. If they had kept up with what was really going on in the world, they would have understood that something like this was possible. After all, YouTube and good/bad video has been around for a long time.

So the internet has developed to the point where anyone can now publish anything to the internet. But the internet also gives us access to the world, to a vast world of teaching, learning and knowledge. And over time, many educators have come to realize this and begun to embrace some of the possibilities.

And so it is with Social Media.

In education, the first reaction to this phenomenal “new” method of communication and social networking is to call it “hype”, to shut it out, to ignore it and to hope it will go away. But the lessons learned from technology are that it doesn’t go away – it evolves, it morphs, it gets stronger and the most important of all – our kids are using it, whether we are or not.

The answer isn’t to ignore it. Social Media is having a huge impact, not only on our children and how they communicate, but in the business world we are preparing them for.  As educators, we have a responsibility to educate ourselves , find out the pros and cons, see what might work and what doesn’t work, develop policies and implement standards – and utilize the tools that are available to us.

After all, isn’t that what education is all about?

Technology has given us a vast new set of tools to work with. The internet has made the world smaller. And Social Media is revolutionizing how we communicate. Let’s set an example for the next generation – learning is good, it opens the mind – and leads to great things.

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On Strength…

Being StrongThese days, it seems a lot of people are having difficulty with something or another. It might be around career or money (can anyone say Dow Jones rollercoaster?), or family issues (anyone have kids, parents, pets???), or health (I just heard of a 46-year old man who’s been diagnosed with possible cirrhosis of the liver) – whatever it is, everyone is dealing with something.

What makes us human, and I believe, fragile and strong at the same time, is how we deal with whatever comes at us. When we’re faced with something new or unfamiliar in particular, we have a tendency to try and stay with what we know. It’s difficult to step out into the unknown – we’re taking a risk, we have to learn something new, we have to push ourselves out of our comfort zone. It’s no different when we talk about technology. I’ve met a number of people this week who look at me like deer caught in headlights when I mention technology and new media, and their impact in the world of business. For a lot of business people, it’s just “one more thing” they have to deal with…

Whatever it is, when it’s familiar or good, information is easy to handle. But when it’s not so good, or presents the possibility of risk, uncertainty or change, our natural reaction is to step backwards or become defensive. As adults, we know that we need to look at our “stuff” with some degree of objectivity so we can stand back and make a better choice. But our emotions very often won’t co-operate – and therein lies the dilemma.

But ultimately, we do have a choice with how we react.

I was talking to a friend of mine the other day – thanks for the inspiration, Gerald :-) – and he said something that has stuck with me for several days. Someone he once knew told him that (and I’m paraphrasing) – “It’s ok if you get pushed down 7 times, just as long as you get up 8 times.” I think this applies in just about any circumstance regarding change, whether it’s personal, or professional. Change is inevitable, and all change is a learning experience.

So somehow, somewhere, reach down deep and find your inner strength. It comes from knowing who you really are and what you really want in life, and hanging on to that no matter what’s happening around you. And when you get up that 8th time, and realize you’re still standing, now that’s a feeling that’s absolutely irreplaceable…

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Experts, Gurus, Evangelists oh my…The Top 5 Questions to Ask your “Social Media Guru”

Wizard of OzWhile Social Media may be “new” to most people, the concept of conversing online has been around for a long time. But a new phenomenon is emerging of people claiming to be social media “gurus” and ”evangelists” – but how do you decide if the person you’re talking to about creating your social media campaign is truly an “expert”? Just because they have a profile on Facebook or have read one or two best-sellers on Amazon does not make them an expert.

Lots of companies these days are looking around for someone to help them create an online media campaign that includes Twitter and Facebook – simply because they’ve heard this is where they should be. Before you hire that kid who’s promising to get you 10,000 followers on Twitter, or the PR guy who tells you to blog everyday without rhyme or reason, ask a few questions first.

Don’t know what questions to ask? Here are my top 5 questions to ask your “Social Media Guru”…:

1. How long have you been involved with Social Media?
a. “I write a blog…” – run, don’t walk.
b. “6 months, 12 months, 18 months” – well, Social Media is new but it’s not that new – ask some more questions.
c. “I’ve been involved with developing online marketing campaigns utilizing Social Media and other tools for several years” – this one’s a keeper.

2. List 3 references for your Social Media work.
a. “My brother, his uncle, my nephew.” – see 1a.
b. “Social Media is too new for references…” – uhuh. 1a.
c. “Here are my references, and here are their testimonials.” – nice, but contact the references anyway.

3. How do you incorporate existing websites, microsites, newsletter applications and other tools into your overall social media strategy?
a. “We only do Twitter, and get you 10,000 followers” – this is a no-go.
b. “We can talk about it, but we have to find out your needs first” – not bad, a starting point for a dialogue.
c. “We have a comprehensive view of your online presence, and part of our discovery process is to analyze your currrent online situation, including your websites, newsletters etc. against your goals and objectives. Once we’ve accomplished that, we can determine what needs to be adjusted to develop a strategy that fits your needs.” – ding, ding. Good one.

4. Can you provide a list of your company’s social media communication channels e.g. Facebook page, Twitter account, Company blog?
a. “I don’t blog, it takes too much time…” – yikes…blogging is one of the cornerstones of your online value/content/link strategy/conversation.
b. “Sure, we just set them up a couple of months ago – and don’t mind the pictures of me with the family on the beach…” – this is business, folks. Just because it says “social” doesn’t mean you should put your Great-Aunt Sophie’s pics up on your business profile.
c. “Yes, here’s the list.” – ready, set, go.

5. What tools do you use to measure ROI?
a. “We see how many fans and followers you have.” – while the number of followers is always touted, it’s not necessarily a reflection of the quality of ROI.
b. “Google Analytics” – ok, not too bad, at least you have a start.
c. “While there are a number of analytical tools available for basic statistics, including Google Analytics, it’s difficult to measure the ROI on social media – there are tangibles and intangibles, including customer acquisition and retention, customer support and satisfaction, revenue growth, branding, visibility, and so on.” – a better answer than most.

So, while these are some very basic questions to ask – at least you have a start.

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New Twitter media portal: “Social Viewing” boosts television viewership on Bad Girls Club

media twitterTwitter has launched a new media portal site with tools, knowledge, tips and tricks for conventional media…

The site includes case studies like the OxygenLive experiment in which the Oxygen network piloted a social viewing component to it’s 4th season opener of Bad Girls Club – and significantly boosted it’s ratings.

OxygenLive is an experience for viewers which is a combination of feeds—live video from show talent alongside questions and answers in a CoverItLive widget and, of course, tweets. Take a look at it here; Oxygen is now rolling the program out across the entire network.

What’s most significant about this experiment is how television can use social media tools to boost its viewership.

OxygenLive Experiment metricsThe Twitter media site also includes how-tos, news about what’s happening at the cross-roads of new media and journalism and helpful information about how to integrate Twitter into various tweet feeds for different media experiences.

And of course, you can follow the new site on Twitter at @twittermedia

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